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Benefits Support & Financial Advice

Housing Problems

The Housing Options Team can help you if you :

  • are homeless
  • you think you could lose your home
  • you want housing advice
  • you want to explore your housing options

The housing options team provide free advice and information to prevent homelessness and to help you understand all of your housing options.

A dedicated officer will be your main point of contact.

Ilfracombe Library

Opening hours:
Monday 9:00 – 13:00
Tuesday 9:00 – 17:00
Wednesday CLOSED
Thursday 9:00 – 18:00
Friday 9:00 – 17:00
Saturday 9:00 – 13:00

Free 2 hour use of computer, support for searching internet, job seeking, CV writing, form filling

Independent Support Team


DIAS and CSW are working together to offer you an Independent Support Service that can:

  • Help to understand the new SEND reforms
  • Help with gathering information to include in an EHC plan
  • Face-to-face and telephone/email support
  • A friendly face and listening ear
  • Straightforward explanations
  • Help to find the answers


Local Welfare Support

Local Welfare Support is available through North Devon Council (NDC).

NDC will take your details and refer you to the Local Welfare Support advisor who will arrange an appointment to see you.

This service can help with:

  • ‘White goods’ eg: cooker or fridge (not washing machines) – one white good available per person.
  • Removals if the person has lived in Devon for over 6 months.
  • Furniture from ‘Jigsaw’
  • Help with rent in advance and deposits.

There are eligibility criteria involved and you must be claiming JSA or ESA,


Macmillan CAB

Macmillan and the Citizens Advice Bureau offer a specialist support service if you are suffering from a serious illness or if you are caring for someone with a life limiting illness. Phil can give you a one to one service and even visit you in your home to help you with a number of issues including:

  • Benefits
  • Debts
  • Housing
  • Employment


North Devon Voluntary Services support voluntary, community and social enterprise type groups across North Devon. Local projects include:

  • Befriending
  • Shopping
  • Gardening
  • Dog walking
  • Wheel chair escorts
  • Transport



Neighbour Problems

Call 0845 201 2556, email: info@ndcmediation.org. www.neighbourdisputeresolution.org

If you are having neighbour problems – don’t worry, we can help resolve them.

A free confidential and independent service. We do not take sides and you remain in control.